About 80% of pre-orders were placed on-chain, Suiball said. Those customers will receive automatic refunds in USDC within the next week, sent to wallets holding the soulbound NFTs issued when they reserved devices. Credit card buyers will be contacted by email and asked to provide a Sui wallet address; the company plans a second airdrop after collecting those addresses. Suiball said it will never ask for seed phrases, private keys or extra payments, and told customers to respond only to messages from info@citadelwallet.io. After refunds are complete, it plans to permanently delete customer names, contact details and shipping information, then formally cease operations.
The closure follows an Oct. 21 announcement that shipments would be postponed for additional independent security audits. After discussions with Mysten Labs and the Sui Network team, the founder said the audits could take several months, adding: “We’d rather ship late than ship anything we haven’t tested against today’s threats.” The November decision ended the project before any devices were shipped.
Introduced at SuiFest in Singapore in October 2025, Suiball was designed for the Sui blockchain, with planned support for Sui assets, Bitcoin compatibility, clear signing and integration with Slush, Sui’s wallet platform. Pre-orders were promoted at $149, compared with a listed retail price of $229.
The shutdown comes amid security concerns involving other hardware wallet makers. Keystone reported a website breach in October that exposed customer names, home addresses and purchase information, though not private keys or recovery phrases. Trezor warned of a suspected malicious implant in a Safe 5 bought through former reseller CryptoBilis. In August, BitBox patched vulnerabilities in its BitBox02 and BitBox02 Nova devices; it reported no known exploitation. Suiball has not specified which incidents shaped the foundation’s decision.
Comments (0)
No comments yet. Be the first!